These terms and conditions govern the provision of dog walking & pet sitting services provided by Woofs of Woodford.

Please read the following important terms and conditions before making any bookings for dog walks or any other such services provided by Woofs of Woodford, which may be further described in these Terms (as defined below) or provided by or offered to Woofs of Woodford customers either online or otherwise from time to time (the Services) on our website (https://www.woofsofwoodford.co.uk) (the Website). If you (the Customer) complete a booking, you agree to be bound by these terms and conditions (Terms).

Last updated: 1 January 2025

How to contact us

You can contact us at any time (Monday-Sunday) by sending an email to rhyla@woofsofwoodford.co.uk. 

1.0 Terms

1. Please note that you must agree to these Terms before you make any booking. These Terms only apply if you are a consumer. For the purposes of these terms, you are a ‘consumer’ if you are buying services from Woofs of Woodford as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. 

2. Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Woofs of Woodford, and any reference to ‘you’ or ‘your’ is to the person or Customer making the booking.

3. You must be at least 18 years old and a resident of the United Kingdom to make a booking with Woofs of Woodford.

4. Woofs of Woodford may make changes to these Terms at any time. However, the Terms which apply to your booking will be those in force at the time you submitted your booking to us.

5. Please print out or save a copy of these Terms and any emails from us for your records, as we will not save or file a copy for you. These Terms are only available in English.

2.0 Service Details

Woofs of Woodford offers dog walking & sitting sessions to be booked via email or phone. Each Service dog walking session is a between thirty (30) minutes & one (1) hour from pick-up to drop-off at a variety of locations. Each session includes the safe and secure transportation of the dog to and from the location. The dogs will engage in supervised exercise and play in a safe environment. The dogs will engage in group activities with up to four (4) other dogs unless otherwise agreed e.g, solo or private walks. Prior to any pre-booked session, all dogs must wear a quick release collar and/or harness and an identification tag and for the session, including the Customer’s name and address in accordance with applicable UK laws. If the Customer is unable to provide a quick release collar, Woofs of Woodford is able to loan a collar for the session at no additional cost.

3.0 Entry to Home

Written consent must be provided to Woofs of Woodford via the ‘Key Release Form’ for entry to the property in order to access the pet(s). It is the customer responsibility to outline if their pet has access to all or part of their property. The customer agrees to provide keys or arrange for a key to be available for Woofs of Woodford service arrangements.

4.0 Pet Care

All Pets will be cared for as per instructions provided from the Customer at point of booking. Any specific requirements must be communicated. Woofs of Woodford will provide exercise, food, water and any necessary medications as per agreement.

5.0 Health and Vaccinations

The Customer understands and agrees that Woofs of Woodford only accept dogs that are reasonably fit and healthy. Such determination of health and fitness shall be subject to Woofs of Woodford Assessment of the dog. Woofs of Woodford reserves the right to refuse the provision of its Services to any dog at its full discretion and for any reason whatsoever, whether or not such reason is related to the state, health or fitness of the dog. All dogs must be fully vaccinated prior to making any bookings, including the following mandatory vaccines: (i) rabies; (ii) canine distemper virus (CDV); (iii) canine hepatitis (iv) canine parvo-virus (CPV), canine Adenovirus (CAV). The Customer agrees to notify Woofs of Woodford if the dog has been vaccinated within 24-48 hours prior to a session.  The Customer’s dog must have had flea, tick or worm treatment within the last 3 months prior to booking. [An additional charge may apply and your dog is sent home until fit to return, without a refund, if your dog is found to have fleas, ticks or parasites.] The Customer must fully disclose any and all health conditions and behaviour issues that may affect the dog’s behaviour and participation in any provision of the Services. 

6.0 Dangerous Dogs

Woofs of Woodford are unable to accept any aggressive, unsocial or dangerous dogs as defined under the Dangerous Dogs Act 1991, including (but not limited to): Pit Bulls, Japanese Tosa, Dogo Argentino, Fila Brasileiro and XL Bully and any inbreeds of these dogs. Woofs of Woodford reserves the right to refuse any dog at any time if such dog intentionally or maliciously attempts to injure a member of staff, a member of the public or another dog and will not be permitted to continue with any pre-booked session. In such circumstances, the Customer will still be required to pay the fees with no refund.

7.0 Weather Conditions

Woofs of Woodford will apply personal judgment and cut short a walk, if necessary, because of extreme weather conditions (i.e., heat, thunderstorms) for the safety of both the dogs and the Woof of Woodford staff. In the event of hot weather, under no circumstances will dogs be walked in temperatures above 28°C to ensure safety and protection against heat. In the case of a service being cancelled by Woofs of Woodford for an event beyond Woofs of Woodfords’ control, Woofs of Woodford will either: (i) Change all walks to at home visits, (ii) provide the Customer 100% refund; or (iii) assist the Customer by booking the next available session at no additional cost.

8.0 Emergency Care and Veterinary Waiver.

In the event of an emergency, the Customer authorises Woofs of Woodford to seek any urgent veterinary attention from qualified nearest vet or Medivet for its dog. The Customer agrees to cover any resulting veterinary expenses for any emergency or urgent care. If a dog is taken sick or injured during the period of the Service, Woofs of Woodford shall notify the Customer as quickly as is reasonably practical using all reasonable methods of communication available to both parties, to request guidance. In the event that Woofs of Woodford is unable to contact the Customer or the Customer’s Emergency Contact, Woofs of Woodford shall take the dog to the nearest vet or medivet practice on behalf of the Customer and make the best possible medical decisions for the dog with the recommendation and support of the relevant veterinary professional. Woofs of Woodford shall use its best efforts to use the dog’s normal veterinary practice wherever possible. The Customer authorises Woofs of Woodford to appoint an alternative veterinary practice to examine the dog and carry out such treatment or surgery as may be appropriate if the dog’s normal veterinary practice is not available, or the geographic location and severity of the injury predicates that the nearest veterinary practice must be used. Any emergency veterinary bills covered or paid by Woofs of Woodford to the relevant veterinary practice shall be directly reimbursed by the Customer. The customer also agrees to compensate Woofs of Woodford for any additional fees for providing emergency veterinary care, as well as any expenses incurred for unexpected visits, transportation, housing, foods or suppliers. By accepting these Terms, the Customer gives Woofs of Woodford the authority to discuss a dog’s health and treatment with a veterinary professional in accordance with Data Protection Regulation (GDPR) (and subsequent revisions of the legislation). The Customer also gives Woofs of Woodford permission to present and share these Terms with the relevant veterinary practice where it is necessary under GDPR to manage the dog’s care.

9.0 Result of Persons Injury or Damages

The customer understands they will be responsible for any medical expenses and damages resulting from injury to the employee of Woofs of Woodford or other persons by the pet. The customer agrees to cover and hold harmless Woofs of Woodford in the event of a claim by any person injured by the pet. The customer accepts full liability for any loss or damage caused by their pet.

10.0 Cancellations

Any bookings may be cancelled at any time by the Customer by providing Woofs of Woodford with notice of at least 24 hours, served by the Customer in writing to Woofs of Woodford. Woofs of Woodford kindly ask as much notice is provided, whilst Woofs of Woodford will try to accommodate any changes to bookings, the business needs to account for cancellations.

Any late cancellations with less than 24 hours notice prior to the pre-booked session will be charged in full (100%)

11.0 Insurance and indemnity

Woofs of Woodford shall maintain, at all times, appropriate insurance and public liability insurance as required under applicable UK laws. The Customer shall indemnify Woofs of Woodford who shall be held harmless in the following circumstances, unless Woofs of Woodford can be shown to be grossly negligent: (i) In the event that a Customer's dog causes harm to a person or another animal, or damages property; (ii) If a Customer's dog is injured or involved in, or causes an accident; (iii) If a Customer's dog causes a third party to claim for damages from Woofs of Woodford by way of injury to a person or an animal, or damage to property. In such cases, the Customer will indemnify Woofs of Woodford against such claims in full and release Woofs of Woodford from any liability whatsoever and shall liaise directly with the claiming third party. Where negligence is proven by the Customer, then the Customer shall reimburse Woofs of Woodford in full for any claims made or settled under Woofs of Woodford business insurance policies as a result of the Customer’s negligence. The Customer agrees that it shall not, without the prior written consent of Woofs of Woodford, include Woofs of Woodford as a party to any claim or take any action against Woofs of Woodford to settle any third-party claim, demand or lawsuit arising out of the Customer’s negligence.

12.0 Liability and Waiver

The Customer understands that while all reasonable precautions will be taken, there are inherent risks involved in dog walking and socialisation. The Customer accepts full responsibility for any injury, illness, or behavioural incident involving its dog during or after the Service session. By accepting these Terms, the Customer expressly waives, releases and relinquishes any and all claims and liability against Woofs of Woodford, its employees and representatives, except those arising from gross negligence on the part of Woofs of Woodford. The Customer understands that failure to disclose any behavioural issues that are likely to cause risk of physical injury to Woofs of Woodford, its staff, a member of the public or other dogs in their care will result in any arrangements being terminated with immediate effect without a refund. Further, the Customer fully agrees to, and understands, all terms and conditions, polices, payments and fees as stated on the Website. The Customer agrees Woofs of Woodford shall not be liable for consequential damages or damages, and its liability shall not exceed the one-time session fee (100%). Nothing in these Terms is intended to or will exclude or limit Woofs of Woodford liability for death or personal injury caused by Woofs of Woodford gross negligence (including that of its employees) or for fraud or fraudulent misrepresentation. If any medical problems develop while your dog is in the care of Woofs of Woodford and Woofs of Woodford is unable to contact the Customer for any reason, the Customer shall authorise Wofos of Woodford to do whatever they deem necessary for the safety, health and well-being of their dog, including urgent Medivet care and agrees to fully reimburse Woofs of Woodford for any and all related expenses incurred.

13.0 Events beyond our control

Woof of Woodford are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.

14.0 Complaints Procedure

If you are unsatisfied with Woofs of Woodford or the services provided, please contact us at rhyla@woofsofwoodford.co.uk all concerns / complaints must be reported within 24 hours of any services.

15.0 No third-party rights.

No one other than us or you has any right to enforce any of these Terms, including any third parties.

16.0 Governing Law & Jurisdiction

If you are a consumer, the laws of England and Wales apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.

17.0 General terms.

You are not allowed to transfer and/or assign your rights under these terms to anyone without our prior written consent. We may transfer and/or assign our rights under these Terms to another business without your consent, but we will notify you of the transfer and/or assignment and make sure that your rights are not adversely affected as a result. If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these Terns will not be affected. If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

By confirming your booking, you agree to these terms and conditions.

18.0 Consent of the Customer

By confirming the booking, the customer hereby agrees consents.

I have read and understood the terms outlined above.

I consent to my pet receiving the Woofs of Woodford Services booked and agree to abide by these Terms.